Returns & Refunds
Last updated: 17 May 2026
We stand behind every batch that leaves the estate. If something is wrong with your order, please tell us — we will make it right. This policy explains how, and sets out your rights under the South African Consumer Protection Act, 2008 (CPA).
1. Damaged, defective or incorrect items
If your order arrives damaged, defective, or you have received the wrong item, contact us within 7 days of delivery on WhatsApp (+27 76 322 1489) or at hello@vhanyaifarming.co.za. Please include:
- Your order details (date and items).
- A short description of the issue.
- A photo of the product and packaging.
We will, at your choice, either:
- Replace the item at no cost to you, or
- Refund the full purchase price including delivery, or
- Provide store credit of equivalent value.
This is in line with section 56 of the CPA. We may ask you to return the affected item; if so, we cover the return courier cost.
2. Change of mind
Because our products are food items packed for human consumption, we are not generally able to accept returns simply due to a change of mind once a package has been opened. If a product is still unopened, undamaged and in resaleable condition, you may request a return within 7 days of delivery. In that case:
- You arrange and pay for return delivery.
- Once we receive and inspect the goods, we refund the purchase price (excluding original delivery cost) within 10 working days.
3. How refunds are paid
Refunds are made to the same payment method or bank account used for the original purchase. EFT refunds typically reflect within 3–5 working days of being processed.
4. Cancellations
You may cancel an order at any time before it has been dispatched. Once dispatched, the change-of-mind rules above apply. Custom or bulk orders that have already been packed may not be cancellable — we will let you know at the time of order.
5. Failed deliveries
If a parcel is returned to us by the courier because it could not be delivered (incorrect address, no one to receive, repeated missed attempts), we will contact you to arrange re-delivery. Re-delivery charges may apply.
6. Food safety
For health reasons we cannot accept returns of opened spice packaging or honey containers, except where the product is defective. Please inspect your order on receipt and store it according to the label.
7. Your statutory rights
Nothing in this policy limits or replaces the rights you have under the Consumer Protection Act or any other applicable law. If you and we cannot resolve a dispute directly, you may approach the National Consumer Commission.
8. Contact us
The fastest way to reach us is on WhatsApp.